About
Thank you for visiting our website
DHS was founded as early as 1995 and has been providing aviation-related services since. The owner and CEO of the entity is Ingo Schnitger, 55 years of age. Ingo is a commercial pilot and has studied business and law in the early days.
DHS started its services in Dortmund, opened stations in Munich and Duesseldorf in 2011, and has been a Joint Venture partner of Menzies Aviation in Germany since 2017, operating in the airports of Munich, Frankfurt, Duesseldorf and Hamburg.
We are very customer service orientated, and offer dedicated teams and all kinds of aviation-related services. Our portfolio covers passenger services, Ticketing services, Operations incl. Load control, Lost & Found Services, Support for other suppliers to cover temporary peaks or lack of staff (we hold a license for temp staff, front of house staff as well as back of house staff), call center services etc. Our dedicated teams are our USP – this includes native speakers for your passengers who deliver a consistent and compliant service.
We would love to get in touch with you and demonstrate how cooperation with us can be beneficial for you. We offer excellent value for price!
Our Stations
We are looking for business opportunities
Frankfurt
Düsseldorf
Hamburg
Munich
Our Services
Lost & Found for passengers
This page is dedicated to passengers, who are missing a bag or forgot an item in the cabin:
Usually, you will find our agents in the arrivals. However, due to overlapping arrivals in different areas, it is possible that you miss us – or our agents are assisting other passengers.
In these cases the following airlines are offering a self-service tool to file the report:
airBaltic: www.mybag.aero/airbaltic
easyJet: https://mybag.aero/baggage/#/pax/easyjet/en-gb/main-menu
Finnair: finnair.com/bag
Pegasus: mybag.aero/baggage/#/pax/pegasusairlines/tr-tr/main-menu
SAS: https://mybag.aero/baggage/#/pax/sas/en-gb/main-menu
For all other airlines please contact us by email. We are not available by phone as a courtesy to other passengers.
HAM-LL@dhs.aero; FRA-LL@dhs.aero; MUC-LL@dhs.aero